Shipping and delivery
We are proud to offer shipping services that currently operate in 48 contiguous states. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the USA.
How do you ship packages?
Packages from our warehouses in the US or out of the country will be shipped by, FedEx DHL, EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS, UPS, or other recognized shipping providers.
Do you ship worldwide?
No. Right now we only provide free shipping within the US. However, there are some locations we are unable to ship to. If you happen to be located in one of those states we will notify you. We are looking forward to growth and expansion which will give us the ability to ship outside the US
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 24 hour processing time.
Many of our products will arrive within 7 days. Some of our products require some light assembly before shipping and this can lead to slightly extended shipping times. Please allow up to 25 days for certain out of country items to arrive to you.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes up to 48 hours for the tracking information to update on their system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us at contact @ ruggedebikes.com and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (25 days not including 24 hour processing time)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ruggedebikes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (25 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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